Cancellation Policy

Customers may request cancellation of an order within 24 hours of purchase to qualify for a full refund, provided the order has not already been fulfilled or shipped and subject to applicable law.

We recommend contacting us as soon as possible, as orders may enter processing shortly after they are placed.

To request an order cancellation, contact ASM Wireless using our available contact channels. Please provide your order number, name, and any other information needed to identify the order.

Submitting a cancellation request does not automatically mean the order has been cancelled. We will confirm the outcome after reviewing the order's status.

Approved cancellations made within the applicable 24-hour window qualify for a full refund, subject to the conditions of this policy and applicable law.

Refunds will generally be issued to the original payment method. The time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Cancellation requests received more than 24 hours after purchase may be subject to additional conditions, particularly where an order has already been processed, dispatched, or fulfilled.

Where permitted by applicable law, a reasonable cancellation charge may apply to cover costs already incurred. Any applicable fee will be communicated to the customer before it is charged.

If an order has already shipped, cancellation may no longer be possible. In such cases, the applicable return policy will determine whether the item can be returned.

We understand that unexpected circumstances may affect a customer's ability to proceed with an order. Customers are encouraged to contact us promptly and explain their situation.

ASM Wireless will review exceptional requests on a case-by-case basis and may offer an appropriate resolution where possible.

Clear and timely communication helps us process cancellation requests efficiently. Customers should contact us as soon as they decide they no longer wish to proceed with an order.

We will communicate the outcome of a cancellation request through the contact details associated with the order or those provided in the request.

Requests to cancel a repair appointment or a device-sale transaction may be subject to different conditions depending on whether the service has begun, parts have been ordered, or the device has already been transferred.

Please contact ASM Wireless directly to discuss cancellation of a repair or sell-your-device request. Any applicable charges or refund arrangements will be explained based on the circumstances and applicable law.

This policy does not exclude, restrict, or replace any rights or remedies available under applicable consumer protection legislation, including applicable laws in Ontario and Canada.

Where a legal requirement conflicts with this policy, the applicable legal requirement will prevail.

If you need help cancelling an order or have questions about this policy, please contact our team.